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Account Settings

Manage your BrandCast account settings, profile information, security preferences, and notification options.

Overview​

The Account Settings area lets you control all aspects of your BrandCast account, including:

  • Personal profile information
  • Security and authentication
  • Notification preferences
  • Account preferences
  • Data and privacy settings

Accessing Account Settings​

  1. Click your profile icon in the top-right corner
  2. Select Account Settings from the dropdown
  3. Or navigate directly via Settings → Account

Profile Management​

Basic Information​

Update your personal details and display preferences:

Editable Fields:

  • Display Name - How your name appears to team members
  • Email Address - Primary contact and login email
  • Phone Number - For support and security verification
  • Time Zone - Affects scheduling and timestamps
  • Language - Interface language preference

To update your profile:

  1. Go to Settings → Account → Profile
  2. Click Edit Profile
  3. Update desired fields
  4. Click Save Changes

Profile Photo​

Add or change your profile photo:

  1. Click the camera icon on your current photo
  2. Choose an option:
    • Upload Photo - Select from your computer
    • Take Photo - Use your webcam
    • Remove Photo - Reset to default initials
  3. Adjust and crop as needed
  4. Click Save

Photo Requirements:

  • JPG, PNG, or GIF format
  • Maximum 5MB file size
  • Recommended: Square image, minimum 200x200 pixels

Organization Information​

If you're an account admin, update organization details:

Organization Settings:

  • Company name
  • Industry type
  • Company size
  • Primary contact
  • Billing address
  • Tax ID (if applicable)

Security Settings​

Password Management​

Change Your Password:

  1. Go to Settings → Security
  2. Click Change Password
  3. Enter current password
  4. Enter new password (must meet requirements)
  5. Confirm new password
  6. Click Update Password

Password Requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • One special character recommended

Two-Factor Authentication (2FA)​

Enable 2FA for enhanced security:

Setup Process:

  1. Go to Settings → Security → Two-Factor Authentication
  2. Click Enable 2FA
  3. Choose authentication method:
    • Authenticator App (recommended)
    • SMS Text Message
    • Email Code
  4. Follow setup instructions
  5. Save backup codes securely

Using Authenticator App:

  1. Install app (Google Authenticator, Authy, etc.)
  2. Scan the QR code displayed
  3. Enter the 6-digit code from app
  4. Click Verify and Enable

Managing 2FA:

  • View backup codes
  • Regenerate backup codes
  • Change authentication method
  • Disable 2FA (requires password)

Login Sessions​

Monitor and manage active sessions:

View Active Sessions:

  • Device type and browser
  • IP address and location
  • Last activity time
  • Current session indicator

Security Actions:

  • Sign Out Other Sessions - Logs out all devices except current
  • Sign Out Specific Session - End individual sessions
  • Review Suspicious Activity - Check for unauthorized access

Security Alerts​

Configure security notifications:

Alert Options:

  • New device login
  • Password changes
  • Unusual activity detected
  • Failed login attempts
  • Account permission changes

Notification Preferences​

Email Notifications​

Control which emails you receive:

Categories:

System Notifications:

  • Critical system alerts
  • Planned maintenance notices
  • Service disruptions

Account Activity:

  • Login from new device
  • Password changes
  • Team member additions
  • Permission changes

Usage Alerts:

  • Quota warnings (75%, 90%, 100%)
  • Storage approaching limit
  • Display offline notifications
  • Monthly usage reports

Product Updates:

  • New feature announcements
  • Product tips and tutorials
  • Beta program invitations
  • Newsletter subscription

In-App Notifications​

Configure notifications within BrandCast:

Display Settings:

  • Show desktop notifications
  • Play notification sounds
  • Show notification badges
  • Auto-dismiss after (5/10/30 seconds)

Notification Types:

  • Real-time display status changes
  • Content upload completions
  • Schedule changes
  • Team mentions and comments

Notification Schedule​

Set quiet hours for non-critical notifications:

  1. Enable Do Not Disturb
  2. Set schedule:
    • Start time (e.g., 6:00 PM)
    • End time (e.g., 9:00 AM)
    • Days of week
  3. Choose override options:
    • Allow critical alerts
    • Allow from specific team members

Account Preferences​

Display Preferences​

Customize your BrandCast interface:

Theme Options:

  • Light Mode - Default bright interface
  • Dark Mode - Reduced eye strain
  • Auto - Match system preference

Layout Settings:

  • Compact view vs. Comfortable view
  • Sidebar collapsed by default
  • Grid view vs. List view for content
  • Number of items per page

Default Settings​

Set defaults for common actions:

Content Defaults:

  • Default upload folder
  • Default content duration
  • Default transition effect
  • Auto-play videos on upload

Display Defaults:

  • Default display orientation
  • Default schedule template
  • Default error message
  • Offline content behavior

Language and Region​

Configure regional preferences:

Language:

  • English (US)
  • Spanish
  • French
  • German
  • (More coming soon)

Regional Settings:

  • Date format (MM/DD/YYYY vs. DD/MM/YYYY)
  • Time format (12-hour vs. 24-hour)
  • First day of week
  • Number format
  • Currency display

Data and Privacy​

Data Export​

Export your BrandCast data:

Available Exports:

  • Account information
  • Content library metadata
  • Display configurations
  • User activity logs
  • Analytics data

Export Process:

  1. Go to Settings → Data & Privacy
  2. Click Export My Data
  3. Select data types
  4. Choose format (CSV, JSON, PDF)
  5. Click Generate Export
  6. Download when ready (email notification sent)

Privacy Settings​

Control your privacy preferences:

Visibility Settings:

  • Profile visible to team members
  • Show online status
  • Display last active time
  • Show in team directory

Data Sharing:

  • Analytics data collection
  • Usage statistics for improvement
  • Beta feature participation
  • Marketing communications

Account Deletion​

Before Deleting Your Account:

Consider these alternatives:

  • Pause Subscription - Temporarily stop billing
  • Transfer Ownership - Hand over to another team member
  • Export Data - Save your content and settings

Deletion Process:

  1. Go to Settings → Data & Privacy
  2. Click Delete Account
  3. Review deletion consequences:
    • All displays will go offline
    • Content library will be deleted
    • Team access will be revoked
    • Billing will stop immediately
    • Action cannot be undone
  4. Type "DELETE" to confirm
  5. Enter password
  6. Click Delete Account Permanently

Grace Period:

  • 30-day recovery window
  • Contact support to restore
  • After 30 days, deletion is permanent

Billing Integration​

Quick access to billing settings:

View and Manage:

  • Current plan details
  • Payment methods
  • Billing history
  • Usage statistics
  • Upgrade options

See Billing & Payments for detailed billing management.

Team Management Integration​

For account administrators:

Quick Actions:

  • Invite team members
  • Manage user roles
  • Set permissions
  • View team activity

See User Management for detailed team management.

API and Integrations​

API Access​

Generate and manage API keys:

Create API Key:

  1. Go to Settings → API
  2. Click Generate New Key
  3. Set key permissions
  4. Add description
  5. Copy key immediately (shown only once)

API Key Management:

  • View active keys
  • Set expiration dates
  • Revoke keys
  • Monitor usage
  • Set rate limits

Connected Apps​

Manage third-party integrations:

View Connected Apps:

  • Authorization date
  • Permissions granted
  • Last access time
  • Data shared

Actions:

  • Review permissions
  • Revoke access
  • Reauthorize
  • View activity logs

Troubleshooting​

Cannot Update Email​

If email change fails:

  • Verify new email isn't already in use
  • Check for typos
  • Ensure email is valid format
  • Confirm verification email received

Cannot Save Settings​

Common causes:

  • Lost internet connection
  • Session timeout
  • Insufficient permissions
  • Browser cache issues

Solutions:

  1. Refresh the page
  2. Log out and back in
  3. Clear browser cache
  4. Try different browser

2FA Issues​

Lost Access to 2FA Device:

  1. Use backup codes to login
  2. Go to Security settings
  3. Disable and re-enable 2FA
  4. Set up new device

Backup Codes Not Working:

  • Ensure entering correctly
  • Each code works only once
  • Contact support if all codes exhausted

Password Reset Problems​

Not Receiving Reset Email:

  • Check spam/junk folder
  • Verify email address
  • Wait 5 minutes and retry
  • Contact support if persistent

Best Practices​

Security Recommendations​

  1. Use Strong Passwords

    • Unique password for BrandCast
    • Use password manager
    • Change every 90 days

  2. Enable 2FA

    • Adds critical security layer
    • Use authenticator app over SMS
    • Keep backup codes secure

  3. Review Sessions Regularly

    • Check monthly for unknown devices
    • Sign out unused sessions
    • Report suspicious activity

Profile Maintenance​

  1. Keep Information Current

    • Update phone for security
    • Maintain accurate timezone
    • Keep emergency contact updated

  2. Optimize Notifications

    • Balance awareness with productivity
    • Use Do Not Disturb effectively
    • Review settings quarterly

  3. Privacy Awareness

    • Understand data collection
    • Review connected apps regularly
    • Export data periodically

Next Steps​