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Managing Quotas

Learn how BrandCast's quota system works and how to manage your usage.

Overview​

BrandCast plans include usage quotas for:

  • Displays - Number of active displays
  • Storage - Media file storage space
  • Users - Number of team members
  • Stores - Number of store locations

Viewing Your Quotas​

Dashboard Overview​

  1. Go to Settings → Billing & Quotas
  2. View current usage for each quota
  3. See percentage of quota used
  4. Check when quotas reset (if applicable)

Example:

Displays:  5/10 used (50%)
Storage:   2.3GB/10GB used (23%)
Users:     8/20 used (40%)
Stores:    3/5 used (60%)

Plan Limits​

Starter Plan​

  • 5 displays
  • 1.5GB storage
  • 2 users
  • 1 store

Growth Plan​

  • 15 displays
  • 1.5GB storage
  • 4 users
  • 3 stores

Professional Plan​

  • 50 displays
  • 10GB storage
  • 8 users
  • 10 stores

Franchise Plan​

  • 100 displays
  • 20GB storage
  • 15 users
  • 20 stores

See Pricing & Plans for detailed plan information.

Managing Storage​

Viewing Storage Usage​

  1. Go to Library → Storage
  2. See breakdown by:
    • Images
    • Videos
    • Documents
    • Total usage

Reducing Storage​

Delete unused content:

  1. Go to Library
  2. Filter by "Unused" content
  3. Select items not used in any layouts
  4. Click Delete

Optimize large files:

  • Compress images before uploading
  • Use JPG for photos, PNG for graphics
  • Keep videos under 100MB
  • Remove duplicate files

Storage Alerts​

You'll receive alerts when storage reaches:

  • 75% - Warning email
  • 90% - Daily reminder emails
  • 100% - Cannot upload new content

Managing Display Quota​

Current Display Usage​

View all displays and their status:

  1. Go to Displays
  2. See active vs. inactive displays
  3. Deactivate unused displays to free quota

Deactivating Displays​

To free display quota:

  1. Go to Displays
  2. Click on display to deactivate
  3. Click Deactivate
  4. Confirm deactivation

Note: Deactivated displays still exist but don't count toward quota. You can reactivate them anytime.

Display Optimization​

Best Practices:

  • Deactivate seasonal displays when not in use
  • Remove displays for closed locations
  • Share displays across stores when possible
  • Regularly audit display list

Managing User Quota​

User Management​

View and manage team members:

  1. Go to Settings → Users
  2. See active user count
  3. Deactivate users who no longer need access

User Cleanup​

When to deactivate users:

  • Employee leaves company
  • Seasonal employees off-season
  • Contractors complete projects
  • Inactive users (90+ days no login)

Deactivating users:

  1. Go to user profile
  2. Click Deactivate User
  3. Confirm deactivation

Note: Deactivated users don't count toward quota and can be reactivated later.

Quota Overages​

What Happens at Quota Limits​

Displays:

  • Cannot activate new displays
  • Existing displays continue working
  • Must deactivate or upgrade to add more

Storage:

  • Cannot upload new content
  • Existing content continues displaying
  • Must delete files or upgrade

Users:

  • Cannot invite new users
  • Existing users can continue working
  • Must deactivate users or upgrade

Temporary Quota Increases​

For events or seasonal needs:

  1. Contact support via chat or email
  2. Request temporary quota increase
  3. Specify duration needed
  4. Support will adjust your limits

Typical use cases:

  • Holiday season expansion
  • Special events
  • New store openings
  • Marketing campaigns

Upgrading Your Plan​

When to Upgrade​

Consider upgrading when you:

  • Consistently use >80% of quotas
  • Need features from higher plans
  • Are expanding to new locations
  • Hit quota limits regularly

How to Upgrade​

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select new plan
  4. Review changes and pricing
  5. Confirm upgrade

Billing:

  • Upgrades are pro-rated
  • Takes effect immediately
  • New quotas apply instantly

Monitoring Usage​

Usage Reports​

Generate usage reports:

  1. Go to Settings → Usage Reports
  2. Select date range
  3. Choose metrics to include
  4. Click Generate Report

Report includes:

  • Display usage over time
  • Storage growth trends
  • User activity levels
  • Quota utilization

Usage Alerts​

Configure alerts for quota thresholds:

  1. Go to Settings → Notifications
  2. Enable Quota Alerts
  3. Set threshold percentages
  4. Choose notification method (email/in-app)

Best Practices​

Regular Audits​

Monthly:

  • Review display list, deactivate unused
  • Check storage usage, delete old content
  • Review user list, deactivate inactive users

Quarterly:

  • Analyze usage trends
  • Plan for growth
  • Consider plan adjustments
  • Optimize resource usage

Cost Optimization​

Maximize your plan:

  • Use shared content across stores
  • Deactivate seasonal resources
  • Compress media files
  • Remove duplicate content
  • Share user accounts when appropriate (with proper permissions)

Growth Planning​

Before adding resources:

  1. Check current quota usage
  2. Forecast new needs
  3. Plan upgrade timing
  4. Budget for increased costs

Troubleshooting​

Cannot Upload Content​

Check:

  • Storage quota remaining
  • File size limits
  • File format support

Solutions:

  • Delete unused content
  • Compress large files
  • Upgrade storage quota

Cannot Add Display​

Check:

  • Display quota remaining
  • Inactive displays that could be reactivated

Solutions:

  • Deactivate unused displays
  • Upgrade to higher plan
  • Contact support for temporary increase

Cannot Invite User​

Check:

  • User quota remaining
  • Inactive users that could be deleted

Solutions:

  • Deactivate inactive users
  • Upgrade to higher plan
  • Use role-based access to share accounts

Next Steps​